Shipping policy

Shipping Policy

Thank you for shopping with True People’s Choice. We work carefully to process and deliver your order as quickly as possible.

Order Processing

Orders are generally processed within 24–72 hours, Monday through Friday, excluding weekends and holidays.

Processing time is separate from delivery time. During holidays, promotional events, or periods of unusually high demand, processing may take slightly longer.

Estimated Delivery Time

After your order ships, delivery typically takes 6–15 business days, depending on your location, the product’s fulfillment location, and the shipping carrier.

These timeframes are estimates and are not guaranteed delivery dates.

Shipping Confirmation and Tracking

You will receive a shipping-confirmation email containing your tracking information once your order has been dispatched.

Please allow 24–48 hours for the carrier’s tracking system to display updates. If your order contains multiple products, the items may be shipped separately and arrive in different packages. When available, separate tracking information will be provided for each shipment.

Free Shipping

We offer free shipping on qualifying orders. Any applicable minimum-purchase requirement or other free-shipping condition will be displayed at checkout before you complete your purchase.

Shipping Delays

Occasional delays may occur because of:

- High order volumes

- Severe weather

- Carrier disruptions

- Customs processing for international shipments

- Holidays or other circumstances outside our reasonable control

If your package has not arrived within 20 business days after its shipment date, please contact us at support@truepeopleschoice.com. Include your name and order number so we can investigate the shipment.

Incorrect or Incomplete Addresses

Please carefully review your shipping address before submitting your order.

If you discover an error, contact us immediately at support@truepeopleschoice.com. We will make every reasonable effort to update the address before the order is processed, but changes cannot be guaranteed after an order has entered fulfillment or shipped.

Customers may be responsible for additional shipping costs when an order is returned, delayed, lost, or misdelivered because an incorrect or incomplete address was entered at checkout.

International Orders

 

International delivery times vary by product, supplier, destination, carrier, and customs processing. Orders may require separate processing and transit periods. Tracking details are provided after shipment when available. Customs inspections can cause additional delays, and customers may be responsible for import duties, taxes, or carrier fees required by their destination country.

 

Customs processing may extend the estimated delivery time.

Packages Marked as Delivered

If your tracking information shows that the package was delivered but you cannot locate it, please:

1. Confirm that the shipping address on your order is correct.

2. Check around the delivery location and with members of your household.

3. Ask nearby neighbors or building-management personnel.

4. Contact the shipping carrier for delivery details.

5. Email us at support@truepeopleschoice.com if the package remains missing.

We will assist you with the available carrier information and help determine the appropriate next step.

Questions

For shipping questions, please email support@truepeopleschoice.com. We generally respond within 1–2 business days.