Refund policy
Return and Refund Policy
We offer a 30-day return policy. You have 30 days from the date your order is delivered to request a return.
Return Eligibility
To qualify for a return, your item must:
- Be in the same condition in which you received it
- Be unworn, unused, and undamaged
- Include all original tags, accessories, and packaging
- Be accompanied by a receipt or other proof of purchase
Starting a Return
To request a return, please contact us through our Contact Us page and include your order number and reason for the return.
Because products may be shipped from different fulfillment locations, you must wait for us to provide the correct return address and instructions for your specific order. Please do not return an item to the address shown on the original shipping package unless we specifically instruct you to do so.
If your return is approved, we will provide return instructions and, when applicable, a return shipping label. Items returned without prior authorization will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If your item is defective, damaged, missing components, or different from what you ordered, contact us immediately.
Please include your order number and clear photographs or videos showing the issue so we can evaluate the problem and make it right.
Exceptions and Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods, such as food, flowers, or plants
- Custom, personalized, or special-order products
- Personal-care, beauty, hygiene, or intimate-use products
- Hazardous materials, flammable liquids, or gases
- Gift cards
Sale and clearance items are generally final sale unless they arrive damaged, defective, or incorrect, or unless applicable law requires otherwise.
Please contact us before purchasing if you have questions about whether a particular item is eligible for return.
Exchanges
The fastest way to receive a replacement is to request a return for the original item. Once the return is approved, you may place a separate order for the replacement item.
European Union 14-Day Cooling-Off Period
If your order is shipped into the European Union, you generally have the right to cancel or return it within 14 days of delivery without providing a reason, subject to applicable exceptions.
Returned items must be in the same condition in which they were received—unworn, unused, with tags, and in their original packaging. A receipt or other proof of purchase is also required.
Nothing in this policy limits any mandatory consumer rights provided under applicable law.
Refunds
We will notify you after we receive and inspect your return and let you know whether your refund has been approved.
If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or credit-card provider may require additional time to process and post the refund.
If more than 15 business days have passed since we approved your refund, please contact us through our Contact Us page.